1. You shouldn’t feel…   –>   It’s ok to feel…
  2. You’ll get through this…   –>   Well get through this…
  3. How can I help?   –>   What’s been most and least helpful so far?
  4. You should…   –>   What’s worked for you before in times like this?

I came across some helpful framing to effectively provide emotional support by Adam Grant. When it comes to offering support, I’ve often found that particular words or phrases convey a world of difference. Number three particularly stood out to me as both a way to demonstrate sincerity in offering help and to solicit better responses.


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(I’ve been jotting down my learned lessons and musings on career growth, management and leadership in this series of posts. It was intentionally just a collection for personal reference, but perhaps it may also be helpful to you.)

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