- You shouldn’t feel… –> It’s ok to feel…
- You’ll get through this… –> Well get through this…
- How can I help? –> What’s been most and least helpful so far?
- You should… –> What’s worked for you before in times like this?
I came across some helpful framing to effectively provide emotional support by Adam Grant. When it comes to offering support, I’ve often found that particular words or phrases convey a world of difference. Number three particularly stood out to me as both a way to demonstrate sincerity in offering help and to solicit better responses.
(I’ve been jotting down my learned lessons and musings on career growth, management and leadership in this series of posts. It was intentionally just a collection for personal reference, but perhaps it may also be helpful to you.)